(604) 273-8552

COVID-19 Service Delivery FAQs

SCRAP-IT is still delivering all programs virtually.

GENERAL PROGRAM QUESTIONS

Will I still get my rebate money from your program?
Yes. You will receive your incentive payment/rebate once you complete all the normal and required steps as outlined on the program’s website.

Is your office open?
Effective Monday, March 16, 2020 we are no longer open for walk-in customers until further notice.

How do I contact you if I have a question?
As phone volumes are very high, we request that you email us for faster service using our “Contact Us” page.

Can I still scrap my car?
Yes. As of March 27, 2020 any updates on operating hours we have received have been made to the individual location listing on our Scrap Your Car page.

Can I still purchase and/or pick-up my electric vehicle?
Yes, all new car dealer partners are still open for business. If this changes, we will update our website.