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2020 Car Share Program FAQs

General Questions

What led to the decision to change the program?
We value our program partners. Because of you, we’re able to deliver a variety of incentives to SCRAP-IT customers. At the end of 2019, we completed an extensive review of our program design. We decided that we wanted to make it easier (both financially and administratively) to become and remain a valued program partner.

How did the program work before?
Historically all car share organizations who signed a Letter of Understanding with the program, were been required to provide a minimum $250 contribution (credits) towards each incentive issued to a SCRAP-IT customer.

What’s new in 2020?
A 50% reduction in the cost of being a program partner.

Starting in 2020, car share organizations will pay a program participation fee of $125 per transaction. This is payable quarterly, in arrears, based on actual transactions between SCRAP-IT and the Approved Car Share Organization. SCRAP-IT will, at the end of each annual quarter (March, June, September and December) issue an invoice to the Approved Car Share Organization.

For example:

  • SCRAP-IT will still offer customers a $500 incentive if they scrap an eligible vehicle and chose a car share incentive.
  • Our customer still selects the car share organization (identified on our website) they wish to join.
  • The customer will join your organization as a new member.
  • Once the customer has joined, you will send SCRAP-IT an invoice (per the current process) for $500.

There will be no need to provide a $250 membership credit/discount.

What do you do with the program participation fees you collect?
SCRAP-IT is and always has been a not-for-profit Society. All funds received will be used to keep the program running for as many years into the future as possible. This is a benefit to all of our program partners, as well as to the environment.

Why is SCRAP-IT doing this?
Our review of the program identified the following:

  • We have heard from many car share organizations that the $250 represents a financial burden, and an extremely high cost of customer acquisition. As a result, over time we have lost some very valuable partners.
  • We heard from many customers that the majority (if not all) of the $250 credit was being applied to registration and/or membership fees. This leaves our customers feeling like they were not receiving the true value they expected for their scrapped car (i.e. $250 worth or car share credits to use towards driving time).
  • Administratively, it will be easier for both partners.
  • It will be less confusing for our customers.
  • We have looked at our historical data (over more than 10 years of program delivery) and we believe that the total $500 value will still entice enough customers to select this incentive type.

How do I renew my partnership?
It’s easy! If you haven’t received an email from us with your Introductory Letter and Program Participation Agreement please email us. Simply complete the Program Participation Agreement and return it to us. You can print, sign, scan or take a photo of it, and email it to us, send it in the mail, drop it off personally, or any other method that works for you. Once we receive the Agreement you will be added to our website.

How do I pay my invoice when it’s due?
You have a couple options:

  • We accept cheques (payable to the “BC Scrap-It Program Society”) which you can mail to us.
  • We also accept payment by credit cards using this link: https://scrapit.ca/payments/

What happens if I don’t want to continue being a program partner?
Nothing. Just let us know and your information will be removed from our website and SCRAP-IT customers will no longer join your organization.

Why are you doing this? It’s expensive.
In the past, a car share organization would provide a $250 contribution towards the membership for a SCRAP-IT customer. For high volume car share organizations, that was extremely expensive. The new method reduces the cost for all organizations, large and small, both high and lower volume. Further, it’s easier for your staff. They don’t have to worry about making sure the right customers get the right discount or administering the $250 credit.

I’m not sure the number of transactions you are billing me for is correct, can you provide me with more information?
Yes. Please email us and request this information. We have detailed records in our database, we will provide it.

Do new car share organization have to pay when they first sign up?
In order to be a program partner, a financial contribution is required. This is true for all our program partners (new car dealers, e-bike retailers, transit, etc.) without a financial contribution to the Society or customer directly, there really isn’t a partnership. When a new car share organization decides to become a program partner they will be added to our website, and then billed quarterly for each customer who selects that incentive.

I don’t want to be a program partner in 2020. Does that mean I can never be one again in the future?
No. You’re welcome to rejoin as a program partner at any time in the future. Just email us and let us know.

If I pay the program participation fee for any quarter in 2020, but I decide later (e.g. in September) that I don’t want to participate any more, can I get a refund?
No. Our program participation fee is extremely low, and very reasonable. Especially if you think about it from an advertising perspective. Collectively, the fees we collect from car share organizations do not cover the cost to administer the program, or the website. Therefore, they are not refundable.

What will my program participation fee be next year (in 2021)?
It will be calculated exactly the same way. Based on the number of SCRAP-IT transactions you do in any quarter.

Program participation fee examples for 2020.

For 2020, the fee will be calculate based on the actual number of customers (in-kind contributions) for the prior year, less 50%.

A Car Share Organization that was never a program partner in the past:

The Program Participation Fee for a new Car Share Organization who was never a program partner in the past, will be a flat $3,000 in the first year.

In the second year, the Program Participation Fee will be an amount equal to the number of transactions completed with SCRAP-IT Customers the calendar year prior multiplied by $250 dollars, then reduced by 50% see examples below.

Car Share Organization who did 1 SCRAP-IT transaction in 2019

  • In 2019 you had 1 SCRAP-IT customer.
  • You provided a $250 in-kind contribution towards the customer’s membership at a cost of $250.
  • In 2020, you will no longer be required to provide a $250 in-kind contribution to the customer. Instead you will pay an annual program participation fee, directly to SCRAP-IT.
  • 50% of $250 = $125.
  • Your program participation fee for 2020 will be $125.

Car Share Organization who did 10 SCRAP-IT transactions in 2019

  • In 2019 you had 10 SCRAP-IT customers.
  • You provided a $250 in-kind contribution towards each customer’s membership at a cost of $2,500.
  • In 2020, you will no longer be required to provide a $250 in-kind contribution to each customer. Instead you will pay an annual program participation fee, directly to SCRAP-IT.
  • 50% of $2,500 = $1,250.
  • Your program participation fee for 2020 will be $1,250.

Car Share Organization who does 50 SCRAP-IT transactions in 2019

  • In 2019 you did 50 SCRAP-IT transaction.
  • You provided a $250 in-kind contribution towards the customer’s membership at a cost of $12,500.
  • In 2020, you will no longer be required to provide a $250 in-kind contribution to the customer. Instead you will pay an annual program participation fee, directly to SCRAP-IT.
  • 50% of $12,500 = $6,250.
  • Your program participation fee for 2020 will be $6,250.